Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes. Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, number punctuation and characters such as &, @, " or *. Please refer to the product image and/or price list for a sample of the personalization, font name, style type as well as line and character limits and product dimensions.